Frequently Asked Questions

Everything You Need to Know About OnDemand Psychiatry

1. General

What is OnDemand Psychiatry?

OnDemand Psychiatry is the world’s first Co-Pilot for Psychiatry, designed to provide real-time, evidence-based support for diagnosis, treatment, documentation, and patient safety. Developed by Dr. Tanveer A. Padder, a triple board-certified psychiatrist and psychopharmacologist, it integrates over 25 years of clinical experience and 40,000+ real-world cases to enhance decision-making and streamline psychiatric care.

Who can use OnDemand Psychiatry?

The platform is built for all mental health professionals — including psychiatrists, psychiatric nurse practitioners (PMHNPs), PAs, psychologists, therapists, and primary care providers. It also serves hospitals, behavioral health organizations, academic programs, and telepsychiatry groups.

What makes OnDemand Psychiatry different from other medical Co-Pilot tools?

Unlike general chatbots or EMR plug-ins, OnDemand Psychiatry is purpose-built for psychiatric practice. It combines DSM-5-TR and ICD-10 logic with APA and NICE guidelines, and Dr. Padder’s clinical insights, to provide precise, defensible, and psychiatry-specific recommendations — ensuring accuracy and patient safety.

2. Clinical Features and Capabilities

What clinical areas does the platform support?

 OnDemand Psychiatry provides full-spectrum clinical assistance, including:

  • Diagnostic clarification and differential generation
  • Disorder-specific treatment algorithms (first-, second-, and third-line)
  • Drug interaction and polypharmacy checks
  • Cross-titration and tapering guidance
  • Suicide, violence, and risk assessment tools
  • ER triage and disposition frameworks
Are the recommendations evidence-based?

Yes. All guidance is aligned with internationally recognized standards including APA, CANMAT, NICE, Maudsley, and Stahl guidelines — reviewed and updated regularly to maintain clinical accuracy.

Does it also recommend psychotherapies?

Yes. The system recommends evidence-based psychotherapy modalities such as CBT, DBT, trauma-informed, and psychodynamic approaches — tailored to diagnosis, patient profile, and clinical setting.

3. Documentation and Workflow Automation

How does OnDemand Psychiatry simplify clinical documentation?

It automatically generates complete, EMR-ready documentation including SOAP notes, psychiatric evaluations, progress notes, discharge summaries, and billing codes — all in under 90 seconds.

Yes. The Co-Pilot can create preauthorization letters, disability assessments, competency evaluations, and discharge or safety summaries in real time — ensuring compliance and reducing administrative workload.

Is the system compliant with HIPAA and CMS standards?

Absolutely. Every output follows HIPAA, CMS, and payer-compliance frameworks, ensuring audit-readiness and safeguarding patient confidentiality.

4. Medication and Safety

Can the Co-Pilot check for drug interactions and contraindications?

Yes. The built-in Drug Safety Engine analyzes psychotropic, OTC, herbal, and medical drug interactions instantly — identifying CYP450 conflicts, QTc risks, pregnancy-related cautions, and lab-monitoring gaps.

Does it offer off-label and augmentation treatment options?

Yes. For treatment-resistant or complex cases, the platform recommends evidence-based off-label and augmentation strategies, referencing the latest research and clinical data.

How does OnDemand Psychiatry ensure patient safety?

 It integrates structured risk-assessment frameworks for suicide, violence, self-harm, and elopement. The system also generates detailed safety plans and follow-up protocols to support continuity of care.

5. Patient Education and Engagement

What patient education tools are available?

Each treatment plan includes patient-friendly summaries written at a sixth-grade reading level. These handouts clearly explain medications, side effects, safety instructions, and when to seek help.

Can clinicians customize patient handouts?

Yes. Handouts can be edited, personalized, and branded with your clinic name, contact details, or logo to maintain professional consistency and enhance trust.

6. Technology, Access, and Integration

Is the platform cloud-based or app-based?

Both. OnDemand Psychiatry is a secure, HIPAA-compliant cloud platform accessible via desktop, tablet, or smartphone, with fully functional iOS and Android apps.

Does it integrate with EMRs?

Yes. It’s EMR-compatible and can work seamlessly with systems such as Epic, Cerner, and Athena, or function as a standalone solution.

Do I need to install any software?

No installation is required. Simply log in securely via the web portal or mobile app — everything runs on the cloud.

How frequently is the system updated?

Updates occur continuously to ensure the most recent clinical guidelines, medications, and safety data are reflected in the AI’s recommendations.

7. Privacy, Compliance, and Data Security

How secure is patient data on OnDemand Psychiatry?

Extremely secure. The platform is fully HIPAA-compliant and uses AES-256 encryption, ensuring end-to-end data protection. No patient data is stored permanently without provider authorization.

Does OnDemand Psychiatry share or store patient data?

No. All interactions are session-based, encrypted, and automatically deleted after use. Data is never shared with third parties.

Is OnDemand Psychiatry clinically approved and compliant?

Yes. The system adheres to all regulatory and ethical standards for clinical decision-support tools and undergoes regular review for compliance and accuracy.

8. Training, Support, and Education

Is training available for new users?

Yes. Every new user receives a step-by-step onboarding guide, interactive tutorials, and access to learning videos.

Can it be used for academic or teaching purposes?

Yes. OnDemand Psychiatry functions as an Co-Pilot Teaching Assistant for psychiatry residency programs, NP/PA schools, and continuing education — reinforcing evidence-based learning.

Are there CME and professional development options?

Yes. The platform includes CME modules, clinical pearls, and interactive case simulations to enhance psychopharmacology and diagnostic skills.

9. Pricing and Subscription Plans

How much does OnDemand Psychiatry cost?

Individual provider subscriptions start at $199/month, with enterprise licensing options for hospitals, institutions, and academic programs.

Are software updates or new features billed separately?

No. All feature enhancements and clinical updates are included in the standard subscription at no extra charge.

Are there group or academic discounts available?

Yes. Reduced pricing is available for educational institutions, residency programs, and large group practices.

10. Getting Started

How can I sign up or schedule a live demo?

You can request a demo or instant access through:
https://copilot.ondemandpsych.com/

How long does the setup process take?

Less than five minutes. Simply log in, verify your credentials, and start using the platform instantly.

Who can I contact for general support or inquiries?

You can reach our support team anytime at support@mtppsychiatry.com. Support is available 24/7.

11. Support and Troubleshooting

What should I do if I can’t log into my account?

First, ensure you’re using the correct credentials. If the issue persists, use the “Forgot Password” option or contact technical support at support@mtppsychiatry.com for a quick reset.

The app isn’t loading properly — how can I fix it?

Clear your browser cache or restart the app. If you’re on mobile, ensure it’s updated to the latest version. Persistent issues can be escalated to our tech team via email.

What kind of customer support do you provide?

We offer 24/7 customer support via email, live chat, and phone. Our response time is typically under 30 minutes for urgent technical or billing concerns.

Can I request feature improvements or suggest updates?

Yes. We value clinician feedback. You can send your suggestions to support@mtppsychiatry.com — new feature requests are reviewed monthly by our development team.

How do I update my billing information or change my plan?

Go to Account Settings → Billing within your dashboard or contact our billing department at support@mtppsychiatry.com for secure assistance.