Protecting the confidentiality, integrity, and availability of your information is fundamental to how we operate OnDemandPsych (“we”, “us”, “our”). This Data Protection & Security Notice describes the safeguards and practices we maintain to protect the data you entrust to us when using the OnDemandPsych psychiatric co-pilot app (“App”) and website (“Site”).
We collect information you provide directly (such as account details and communications) as well as technical information such as device identifiers, IP address, browser type, and usage log data, strictly to operate, maintain, and improve our services.
Note: Because mental health-related information is sensitive in nature, we treat all user data with heightened safeguards. Your data is used only for the purpose of delivering decision support and app functionality, unless you explicitly authorize further use.
To protect your information, we implement technical, administrative, and physical security measures—including:
All data in transit is protected using industry-standard encryption (such as TLS/HTTPS). Data at rest is stored with strong encryption safeguards.
Access to user information is limited to authorized personnel, secured with multi-factor authentication and logged access controls.
Our systems are hosted on secure, industry-recognized infrastructure with continuous monitoring, intrusion detection, and automated alerting.
We retain information only as long as necessary to provide our services, fulfill legal obligations, and enhance operational security.
While OnDemandPsych is committed to privacy and security best practices, federal laws such as HIPAA may not automatically apply unless we are acting as a covered entity or business associate under HIPAA definitions in particular partnerships. Regardless, we voluntarily incorporate high standards of data protection and may exceed basic legal requirements.
We do not sell your personal information or health-related data to third parties. We may share limited information with trusted service providers (e.g., hosting partners, security vendors) under strict confidentiality agreements.
In the unlikely event of a data security incident, we have an incident response process to promptly investigate, contain, and remediate the event. If covered by applicable law, we will notify affected users and regulators as required.
You may contact us to:
Contact us at support@ondemandpsych.com with any inquiries.
We reserve the right to update this Notice. The most current version will always be available on our Site, and major revisions will be prominently communicated.