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Privacy Policy

1. Introduction

Welcome to OnDemandPsychiatry, a digital platform operated by MTP Psychiatry LLC, based in the United States.
 This Privacy Policy explains how we collect, use, store, and protect the personal information of users (“you,” “your”) who access and use the OnDemandPsychiatry App (“App”) and its associated services.

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

OnDemandPsychiatry is designed primarily for licensed healthcare professionals, including psychiatrists, psychiatric nurse practitioners, physician assistants, residents, and other clinicians who use the App for clinical decision support, documentation, and education.

2. Information We Collect

We collect the following categories of information to provide and improve our services:

2.1 Personal Information

When you register or subscribe, we may collect:

  • Full name

  • Email address

  • Professional credentials (license number, specialty, etc.)

  • Account login details (username and password)

  • Payment and billing information (when purchasing memberships)

2.2 Professional and Usage Data

We may collect information about:

  • App usage patterns, preferences, and interactions

  • Searches, notes, and content you access within the app

  • Device type, browser, IP address, and operating system

  • Log data such as session times and error reports

2.3 Non-Identifiable or Aggregated Data

We collect anonymized data for analytics, research, and performance improvement. This data does not identify individual users.

2.4 Patient-Related Information

The OnDemandPsychiatry App is not designed to store or transmit identifiable patient information.
 If you enter de-identified or educational data for clinical learning, you are solely responsible for ensuring compliance with HIPAA and other applicable privacy laws.

3. How We Use Your Information

We use the collected data to:

  • Provide and maintain the functionality of the App

  • Deliver personalized Co-Pilot driven insights and decision support

  • Process payments, manage subscriptions, and communicate billing updates

  • Improve app performance, reliability, and user experience

  • Send educational content, updates, and promotional offers (if opted in)

  • Ensure compliance with legal and regulatory requirements

  • Prevent fraudulent or unauthorized access to accounts

We do not use your data for advertising or resale to third parties.

4. Legal Basis for Data Processing

We process data under the following lawful bases:

  • Contractual necessity: To fulfill the membership or subscription services you have purchased.

  • Legitimate interest: To maintain and improve our app’s functionality and security.

  • Legal obligation: To comply with U.S. laws, including healthcare regulations and recordkeeping standards.

  • User consent: For optional communications and marketing purposes.

5. Data Protection and Security

We use industry-standard encryption (SSL/TLS), secure firewalls, and restricted access controls to protect your data.
 All payment transactions are processed by reputable, PCI-compliant third-party payment processors.

Although we implement strong security measures, no system is entirely foolproof. In the event of a data breach, we will notify affected users in accordance with applicable U.S. law.

6. HIPAA Compliance

OnDemandPsychiatry is designed in accordance with HIPAA (Health Insurance Portability and Accountability Act) standards.
 We do not collect or store Protected Health Information (PHI) unless specifically de-identified by the user.
 Users are responsible for ensuring that any clinical data entered is compliant with HIPAA and other privacy laws relevant to their jurisdiction.

7. Data Retention

We retain user data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
 When you delete your account, personal information will be securely deleted or anonymized, unless retention is required by law (e.g., for tax or audit purposes).

8. Sharing and Disclosure of Information

We do not sell or rent your personal data.
 We may share limited information in the following cases:

  • Service Providers: With trusted partners (e.g., payment processors, hosting providers) who assist in operating the App.

  • Legal Compliance: If required by law, court order, or regulatory authority.

  • Business Transfers: In case of merger, acquisition, or restructuring, where user data may be part of transferred assets.

All third-party service providers are required to comply with strict data confidentiality and security obligations.

9. Your Rights and Choices

Depending on your jurisdiction (e.g., under U.S. or state-specific laws like CCPA), you may have the following rights:

  • Access: Request a copy of your personal information.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information.

  • Opt-Out: Choose not to receive marketing communications.

  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at support@mtppsychiatry.com.