Membership and Payment Policy

OnDemandPsychiatry

1. Introduction

In today’s rapidly evolving landscape of mental health care, psychiatric providers face growing demands for precision, efficiency, and real-time decision-making. OnDemandPsychiatry was created to empower clinicians to meet these challenges through advanced technology.

Developed by a Psychiatrist, Psychopharmacologist, and Addiction Specialist, OnDemandPsychiatry is a Co-Pilot powered clinical support system that assists mental health professionals in delivering accurate, evidence-based care more efficiently.

The platform provides 24/7 real-time clinical guidance, Co-Pilot driven decision support, and automated documentation tools such as progress notes, treatment summaries, and evaluations — saving professionals hours of manual work. Its voice-enabled, hands-free interaction feature allows providers to use it seamlessly during clinic sessions or on-the-go assessments.

This Membership and Payment Policy outlines the structure, payment terms, refund rules, and conditions applicable to all users of the OnDemandPsychiatry platform.

2. Purpose of This Policy

This policy aims to ensure clarity, transparency, and fairness for all users regarding:

• Membership options and access tiers
• Payment terms, renewals, and cancellations
• Refund eligibility and limitations
• Member responsibilities and rights
• Contact and support procedures

All users are encouraged to review this policy carefully before enrolling or making payments through OnDemandPsychiatry.

3. Membership Categories

OnDemandPsychiatry offers three distinct membership options tailored to different user needs — from evaluation to long-term professional use.

a. Free Trial Access

The Free Trial allows new users to explore the platform’s core features for a limited period (as specified during registration).

• Evaluation-only access
• Limited Co-Pilot support and documentation tools
• No payment required
• Upgrade required after trial expiration

b. Monthly Membership Plan

• Full access for 30 days from payment date
• Automatic monthly renewal unless canceled
• Unlimited clinical decision support
• Automated documentation tools
• 24/7 updates and support
• Upfront payment per billing cycle

c. Yearly Membership Plan

• 12-month full access at a discounted rate
• Automatic annual renewal unless canceled
• Same features as monthly plan
• Cost savings and uninterrupted access
• Full payment required upfront

4. Payment Terms

• All payments are made in advance
• Secure online payment processing
• Accepted methods: Credit/Debit cards, PayPal, approved gateways
• Automatic renewals apply
• Prices include applicable taxes
• Charges processed in stated currency
• Digital receipts sent via email

5. Refund Policy

Refund Eligibility

• Full refund available within 14 days of initial payment
• No refunds after 14 days
• No refunds on renewals
• No partial or prorated refunds

Refund Requests

Email: support@mtppsychiatry.com
Include name, registered email, transaction ID, date of payment, and reason.

Approved refunds are processed within 7–10 business days.

6. Cancellations and Account Management

• Cancel anytime via account settings or support
• Access continues until paid term ends
• Re-subscribe anytime

7. Membership Renewal Policy

• Monthly renews every 30 days
• Yearly renews every 12 months
• Email notifications before renewal
• Valid payment method required

8. Exceptional Circumstances

In rare cases, alternative solutions such as temporary suspension, credit transfers, or deferred access may be considered at the sole discretion of OnDemandPsychiatry.

9. Data Privacy and Security

All personal and payment data is protected via encrypted channels and handled according to international data protection standards.

10. Communication and Support

Email: support@mtppsychiatry.com
Response time: 24–48 business hours

11. Policy Modifications

OnDemandPsychiatry reserves the right to modify this policy at any time. Continued use constitutes acceptance of updates.

12. Acknowledgment and Acceptance

By using OnDemandPsychiatry, you confirm acceptance of this policy.

Authorized and Approved by:
Dr. Tanveer Padder
Psychiatrist | Psychopharmacologist | Addiction Specialist
Founder, OnDemandPsychiatry